Terms and Conditions
Collection of Personal Information
Khya Naturals collects only the necessary information to ensure accurate service. Most of the data we gather is essential for processing purchases or refunds. This may include your name, address, phone number, date of birth, email, details of purchased items, language preference, IP address, operating system, and browser details.
We do not sell, share, or distribute your personal information to third parties. However, we may automatically track certain behavioral data on our website to analyze user demographics, interests, and browsing patterns. This helps us improve our services and security. Such information is collected in an aggregated form and may include your previous and next visited URLs, browser type, and IP address.
Payment Information
Khya Naturals does not store or collect your credit card, debit card, or banking details. All payment transactions are securely processed through a payment gateway provider, directly connecting to the payment network or bank.
User Registration
Certain features on our website require user registration, which is free. During registration, you may need to provide your name, email, and a password. Your password is a critical security element, and it is your responsibility to keep it confidential. If compromised, you should update it immediately.
Customizing Your Experience
We use various technologies to enhance your experience on our website. This includes collecting information such as referring URLs, IP addresses, browser type, language preferences, and timestamps. Such data allows us to personalize content, improve usability, and analyze user trends.
Web Beacons & Tracking Technologies
Web beacons, tracking links, and similar tools help us measure customer responses to marketing efforts, improve targeting, and enhance customer support. These are often used with cookies and are usually invisible to users. If you disable cookies, some tracking functions may also be limited.
Cookies
We use cookies to analyze website traffic, improve security, and enhance your browsing experience. Some features are only accessible with cookies enabled, such as reduced login frequency and personalized recommendations. Cookies are usually session-based and automatically deleted when you close your browser. You can disable cookies via your browser settings, though this may limit some website functionalities.
Use of Personal Data
Your personal information is used to provide requested services, resolve disputes, process transactions, improve security, and enhance customer experience. We may also use it to analyze user interests, promote special offers, and customize content. You always have the option to opt out of marketing communications.
We may collect demographic data through optional surveys, which help us tailor our content and offerings to your preferences. Additionally, your IP address is used for website diagnostics, security, and identifying broad user demographics.
By using our website, you agree to these terms and conditions. If you do not consent, please discontinue using our services.
How We Use and Benefit from Your Personal Information
Marketing Emails
If you provide your email address, we may send you newsletters, surveys, and promotional messages about our products, events, and beauty tips. You can opt out anytime by clicking the “Unsubscribe” link in the email or updating your preferences in the “Profile” section.
Text Messages (SMS)
By sharing your mobile number, you may receive SMS alerts with product updates, promotions, and event details. We do not send unsolicited texts, and while Khya Naturals does not charge for these messages, your mobile carrier may apply standard messaging rates.
Phone Calls
If you provide your phone number, you may receive calls with information about products, events, promotions, and beauty tips.
Customer Service & Communications
If you share your contact details, we may send you important service-related updates via email, mail, or phone. For example, registered users receive a confirmation email upon signing up. These messages help us respond to your inquiries and ensure excellent customer service.
Personalized Experience
Your provided information helps us customize your browsing and shopping experience. We may suggest products that match your interests via email, SMS, or phone.
Special Events, Surveys & Promotions
From time to time, Khya Naturals may host contests, surveys, or promotional events. Specific rules may apply regarding how your data is used, so we encourage you to review them before participating. If no separate rules exist, our Privacy Policy governs the use of your information.
Employment Opportunities
If you submit personal information, such as a resume, for employment consideration, we will keep it confidential and use it only for recruitment purposes. Unless you request otherwise, we may retain your details for future job opportunities.
Advertisements on Khya Naturals
We partner with third-party advertising companies that may display ads tailored to your interests. These companies may collect non-personal information about your website visits to provide relevant advertisements. However, we are not responsible for data shared with these third-party sites.
Third-Party Links
Our website may contain links to external websites. These third-party sites operate independently, and we are not responsible for their content, privacy policies, or security practices. Clicking on these links is at your discretion.
Sharing of Personal Information
We may share personal information with our affiliated companies to prevent fraud, manage multiple accounts, and provide co-branded services. If you do not wish for your information to be shared, please refrain from providing it.
Additionally, we may work with third-party service providers, such as web store managers, order processors, courier services, data analysts, and customer support specialists. These partners have access only to the necessary information required to perform their services on our behalf, and they must adhere to our privacy standards.
In some cases, you may be given the option to share your data with event co-sponsors or promotional partners. If you agree, your information will be used according to their privacy policies.
Legal Compliance & Protection
We may disclose personal information when required by law or when necessary to comply with legal proceedings, enforce our policies, respond to claims of rights violations, or protect the safety and rights of our users or the public.
By using our website, you agree to these practices. If you do not consent, please refrain from providing your personal information.
Privacy Policy Updates & User Rights
Business Transfers
In the event that Khya Naturals or its assets are merged with or acquired by another company, your personal information may be shared or transferred to the new entity. In such cases, the acquiring business will be required to adhere to this Privacy Policy regarding your data.
Security Measures
We implement appropriate safeguards to protect the personal information stored in our databases from unauthorized access, misuse, or alteration. Transactions on our online store are encrypted and secured using SSL technology, following the international IS/ISO/IEC 27001 standard.
International Data Transfers
Personal information collected by Khya Naturals, its affiliates, and authorized third parties is primarily stored in India and is subject to the country’s privacy laws. If data is transferred to another country, it will be protected under the applicable legal frameworks of that region.
Choice & Opt-Out Options
Users have the option to opt out of receiving non-essential communications, such as marketing or promotional emails, from us and our partners. We do not sell, rent, or distribute your personal information to third parties.
Additionally, we may track certain user behaviour on our website to analyze trends, demographics, and interests in an aggregated format. This may include data such as referring URLs, browsing patterns, browser type, and IP addresses, all of which help us improve our services.
Policy Updates
We may modify our Privacy Policy from time to time. Any updates will be posted on this page, and if significant changes occur, we will notify users through prominent website announcements or email (for applicable services). Previous versions of the policy will be archived for reference.
User Feedback
We welcome your feedback on our privacy practices. If you have any questions or concerns, please reach out to us at khyanaturals@gmail.com.
Our Rights & Website Monitoring
We reserve the right to monitor website activity and disclose any content or communications as required by law, to operate the platform effectively, or to protect our rights and those of our users, affiliates, and partners.
We do not actively police or edit content on our portal but may investigate and remove content that is reported as illegal, harmful, or offensive at our discretion. Additionally, we may restrict or terminate access to our website if a user is found to be violating laws or acting against our interests or those of our affiliates and service providers.
To maintain the integrity of our business, we reserve the right to refuse sales if we believe a customer intends to resell our products. We may also impose limits on the quantity of items purchased by a single customer.
Children’s Privacy
Our website is not intended for individuals under the age of 18. We do not knowingly collect personal data from minors. If we discover that a user under 18 has provided personal information, we will delete it promptly.
User Consent
By using our website and providing your information, you consent to the collection, processing, and sharing of your data under this Privacy Policy.
Additionally, when visiting our website, you agree to allow third parties to process your IP address to determine your location for currency conversion purposes. A temporary session cookie will store this currency selection to ensure consistent pricing during your browsing experience.
If you believe any of your personal information held by us is inaccurate or incomplete, please contact us, and we will correct it promptly.
