• If you receive a damaged, defective, or tampered product, report it within 24 hours of delivery via email or WhatsApp, along with supporting images/videos.

• For quality-related issues, contact us within 7 days of delivery.

• Khya Naturals is not liable for damage caused after delivery due to mishandling, incorrect application, or dissatisfaction with fragrance/shade selection.

• Exchanges are allowed only if the product is returned in original, unused condition with packaging intact. Once received, our team will verify the return before processing a replacement or credit note (refunds are issued in rare cases).

• Return shipping charges (₹150) and replacement delivery fees (₹150) will be borne by the customer.

For any concerns, reach out to us at khyanaturals@gmail.com or WhatsApp +91 9884056090 (Timings: 10:00 AM – 8:00 PM).